Terms & Conditions.
1. CONTRACT: These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal(s) or supplier(s) Terms and Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements advertised or sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
2. BOOKING DETAILS: When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to fulfil the booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request. For the latest travel advice from the FCO, including security, local laws, passport and visa information, please visit https://travelaware.campaign.gov.uk Please check regularly for updates.
3. YOUR FINANCIAL PROTECTION: When you book an ATOL protected holiday, you should be given an ATOL Certificate by your travel company as soon as you make payment for the holiday - even if this is only a deposit.
Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme. It will tell you:
i) What's protected by ATOL
ii) Who's covered
iii) Who is providing this protection (the travel company's name and ATOL number)
iv) What to do if your travel company stops operating
You will receive your ATOL Certificate by email (or post) shortly after making your booking.
For further information, visit the ATOL website www.atol.org.uk
4. ABTA: We are members of ABTA and adhere to its Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract.The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
5. PAYMENT: You will be required to pay a deposit or make full payment for your travel arrangements at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
Low deposit schemes are available at selected times during the year and you will be advised of the full details of these upon request.
We accept all UK issued Credit & Debit Cards without surcharge. Payment by Credit Card is limited to a maximum of £1500 per booking. We do not accept American Express Cards.
Cheques are not accepted within 56 days of departure. Please note that cash payments are subject to maximum limits as set out in our money laundering policy. Two forms of Identification may be required when presenting large amounts of cash to our consultants. Please ask for full details at the time of booking. All monies collected by us will be held in trust and passed to the relevant Tour Operator at the appropriate time.
6. PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if your passport is deemed as unfit for purpose by any authority. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. We are happy to assist you with Advanced Passenger Information (API) and your travel consultant will give you further details on your requirements. A biometric passport is required for entry in to the USA.
Obtaining the correct documentation is your responsibility. We will help you where possible, but we are unable to accept any responsibility for incorrect documentation. For help and guidance the following links may be useful;
Government advice for all destinations: https://www.gov.uk/foreign-travel-advice
For travel to Turkey: https://www.evisa.gov.tr
For travel to the USA: https://esta.cbp.dhs.gov
For further information on your destination, including health, security and local laws visit the foreign and commonwealth office for advice https://travelaware.campaign.gov.uk
We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise us in writing of the condition so that appropriate advice and assistance can be given. Please note passengers may be refused passage as a result of failing to notify us to make appropriate arrangements on their behalf.
Where special requests for flight seats, room allocation, diet considerations etc. are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed.
7. PRICING POLICY: Please note that the Tour Operator may change the price of the holiday after you have booked it in certain circumstances. E.g. changes in transportation costs including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. In this event we will notify you immediately and collect any amount accordingly.
8. CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). Please bear in mind the cost of cancelling with be proportionately higher the closer you are to your departure date. It is extremely unlikely any refund will be due within 14 days of departure. We reserve the right to charge a £50 admin fee per person when you cancel or amend your holiday in addition to any charge raised by the principal(s) or supplier(s).
9. INSURANCE: Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. It is your responsibility to ensure that any insurance obtained is adequate for your individual requirements.
10. DELIVERY OF DOCUMENTS: All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you through the UK postal system. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
11. IF YOUR TOUR OPERATOR CANCELS or CHANGES YOUR BOOKING: In the unlikely event that your Tour Operator cancels or makes changes to your holiday we will notify you as soon a reasonably possible. We will make you aware of your options and act upon your instructions. For minor changes to your travel arrangements it is unlikely that any compensation will become payable.
12. FINAL TRAVEL ARRANGEMENTS: Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. It is your responsibility to pre book seats on your flight where applicable. We will assist with this where possible.
13. COMPLAINTS: Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address in any confirmation documents we send you. We will of course assist you with this if you wish - please contact us. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA.