Frequently Asked Questions
Established in 1965 we are the largest independent Travel Agency in South West England. We are proud to be a part of the award winning Kuoni Holidays Group. We are the Kuoni Agent of Year.
An ATOL Certificate is provided once you book your holiday as required by the Civil Airline Authority (CAA) guidelines. You will receive your ATOL Certificate by email (or post) shortly after making your booking. This protection ensures that you will not lose the money you have paid or become stranded abroad.
We accept all UK issued Credit & Debit Cards without surcharge. Payment by Credit Card is limited to a maximum of £1500 per booking. We do not accept American Express Cards.
Flights, baggage*, transfers**, full representation and all taxes are all included in the prices displayed. (See your holiday itinerary for full details).
*Baggage allowance will vary with airline.
**Some tour operators charge for transfers on a late deal. When this is the case we will advise you of the optional extra cost prior to booking.
Generally £150 per person or 10% which ever is the greater amount?
14 weeks before your departure date.
E-tickets will be sent to you by e-mail 10 days prior to departure date. For last minute deals (booked within 10 days of departure) E-tickets will been sent by e-mail within 48 hours of booking.
Short haul flights (within Europe) check in at least 2 hours prior to departure
Long haul flights (outside Europe) 3 hours before.
Baggage allowance will be stated on your flight tickets. If in doubt call us.
Generally this will be limited to one smaller item. We will be happy to confirm the restrictions that apply to you.
If you need special assistance at the airport this can be organised for you at the time of booking.
Please make us a aware of any special requests at the time of booking such as dietary or medical requests and we will forward these on for you on your behalf. Unfortunatelty requests cannot be guaranteed.
Please call us and we will be happy to help you. (Tour operator booking conditions will apply). A fresh ATOL Certificate will be issued to you shortly after a change.
Child prices are generally available up to the age of 12. (Infants under 2 years will pay considerably less)