Terms & Conditions
YOUR HOLIDAY CONTRACT
This contract is between Golden Ticket Travel (Part of the Peter Goord Travel Group) and the client being any person travelling or intending to travel on a tour operator’s package holiday arranged by us. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English courts. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue an ATOL Receipt or Confirmation Invoice either electronically by E-mail or by post. The lead passenger confirms that all persons named to travel in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.
YOUR FINANCIAL PROTECTION
In accordance with The Package Travel, Package Holiday and Package Tours Regulations 1992 all package holidays arranged by us provide security for the monies that you pay in the event of our insolvency. In the unlikely event of our insolvency, the CAA will refund (excluding our booking fee or administration charges) or repatriate in the event of ATOL holder’s insolvency. For further information, visit the ATOL website at www.atol.org.uk
We are members of ABTA, membership number 32834, and carefully adhere to ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information can be found at www.abta.com
The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
When traveling abroad passports are required and for some areas Visa’s and medical inoculations are necessary. Please ensure that all passengers traveling have at least 6 months validity after the return date on their passports. It is the leading passengers responsibility to ensure that all passengers obtain the correct travel documentation and meet the medical requirements relating to your destination. All children and infants are required to hold their own passports.
The full cost of your holiday will be confirmed at the time of making the booking. At the time of booking we will collect from you the full amount payable. Where possible a non refundable deposit payment may be taken, in this event the balance must be paid at least 14 weeks prior to your departure date.
All monies collected by us will be held in trust and passed to the relevant Tour Operator at the appropriate time.
Please note that the Tour Operator may change the price of the holiday after you have booked it in certain circumstances. E.g. changes in transportation costs including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. In this event we will notify you immediately and collect any amount accordingly.
Payment will be accepted by Credit or Debit card at the time on booking. Please note that credit card payments will incur a non refundable surcharge of 2%. (Amex 3%)
PRICE MATCH GUARANTEE
CHANGES TO YOUR BOOKING
If you find any Kuoni Holiday available at a lower price from any other ABTA registered travel agent within 24 hours of booking with us, and you can provide a genuine written quote for an identical holiday, we will match the lower price or offer you a full refund of all monies paid and cancel your reservation if we are unable to match the price.
The holiday must be identical.
This guarantee applies to package holidays only. It excludes special offers, free child places, travel agent specific offers, group booking discounts, free add-ons, insurance premiums and credit card surcharges.
If, after our ATOL Receipt or Confirmation Invoice has been issued, you wish to change your holiday in any way (including correction or amendment to names) we will make every effort to assist, but it may not always be possible. Any request for changes must be made in writing by the lead passenger.
In addition to any alteration in the price of the holiday or charge raised by the Tour Operator we will charge a minimum administration fee of £20.
TO CANCEL YOUR BOOKING
We will require written notification from the lead passenger must be received at our offices.
Any refund will be made in accordance with the prevailing booking conditions of the Tour Operator. (Details available on request).
Please bear in mind the cost of canceling with be proportionately higher the closer you are to your departure date. It is extremely unlikely any refund will be due within 14 days of departure.
IF YOUR TOUR OPERATOR CANCELS OR CHANGES YOUR BOOKING
In the unlikely event that your Tour Operator cancels or makes changes to your holiday we will notify you as soon a reasonably possible. We will make you aware of your options and act upon your instructions. For minor changes to your travel arrangements it is unlikely that any compensation will become payable.
IF YOU HAVE A COMPLAINT
Whilst on holiday we would advise you to contact the representative of the Tour Operator in resort. (Failure to follow this simple procedure may affect your right to compensation at a later date).
If upon your return the problem remains unresolved, a complaint should be made in writing within 28 days to: Customer Relations, Golden Ticket Travel, 443 Crownhill Road, West Park, Plymouth, PL5 2HG.
In your letter please quote your booking reference and all relevant information keeping your correspondence concise and to the point.
We aim to resolve all complaints amicably, but if this is not possible your complaint can be considered under a scheme arranged by the Association of British Travel Agents and administered by the Chartered Institute of Arbitrators. Full details will be provided on request or obtained from the ABTA website www.abta.com
CONDITIONS OF TRAVEL
We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise us in writing of the condition so that appropriate advice and assistance can be given. Please note passengers may be refused passage where as a result of failing to notify us appropriate arrangements cannot be made.
Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed.